Ticket Ninja Refund Policy and how to make a refund request

At Ticket Ninja, you have 30 days from the New Trial date to make a refund request

How to Request a Refund

At Ticket Ninja, we take pride in our hassle-free Refund Policy.  If you have followed our 2 step process(Trial by Declaration and New Trial), and your ticket was not dismissed or reduced, please follow the instructions below for the refund of the $99 service fee that you have paid to us.  Please note that the rush fees are not refundable.

  1. Make sure that you understand our Refund Policy.  To be eligible for the refund, you must have CONTESTED your case in the New Trial.  If you plead guilty without contesting your case, you are NOT eligible for the refund.
  2. At the New Trial, make sure the court clerk gives you a copy of the Minute Order for your case, which will show that you have CONTESTED your case in the New Trial.
  3. Send us an email and attach the Minute Order for your case, within 30 days of your New Trial.  A refund will be issued in 5 business days.