Here is our full refund policy:
Ticket Ninja CA will refund 100% of the $99 service fee if your ticket is not dismissed or reduced after following our 2 step process. We do not charge a separate document processing fee. The first step is the Trial by Declaration, and second step is the New Trial if your citation was not dismissed on the first step. For a 100% refund of the $99 service fee, just submit written proof(Minute Order from the court) that you have contested your citation at the New Trial(Trial De Novo) and your citation was not dismissed or reduced within 30 calendar days from the date of the in-court decision and we will refund all $99 of the standard delivery fee to you within 5 business days. If your fine was reduced, but by less than $99, Ticket Ninja will refund the difference to you. If your fine was reduced by $99 or more, there is no refund.
At Ticket Ninja CA, we give you 30 calendar days to send us proof that your case was not dismissed at the new trial. We want to make sure that you have ample time to make a request for a full refund.
Rush fees are not refundable and considered fully earned regardless of whether your citation is dismissed or not.
If you do not use the Trial by Declaration paperwork that we have prepared for you, for whatever reason, you cannot ask for a refund of the service fee that you have paid to us. Our service fee is fully earned when we take the time and effort to review your ticket information and prepare your Trial by Declaration paperwork.